Technical Support
Technical Support
Kewei Equipment Group’s technical team assesses process compatibility, delivers turnkey automation solutions (R&D, design, manufacturing, installation, commissioning), and provides on-site training, system optimization, and technical consulting for assembly lines, conveying systems, and robotic integration.
A comprehensive service system
As a national high-tech enterprise, Kewei has built a full-cycle service system spanning pre-sales design to after-sales global support. This system integrates product quality and brand image, ensuring consistent excellence for domestic and international clients.
Service Assurance
We deliver maximum customer satisfaction through impeccable service guarantees, backed by 60+ patents, ISO9001 certification, and a 40% R&D/technical team, ensuring long-term value for your intelligent automation equipment.
Service Details
Our services include customized solution design, on-site training, installation & commissioning, predictive maintenance, 24/7 hotline support, and spare parts inventory—ensuring your automation systems operate at optimal performance for automotive, power, and machinery manufacturing clients.
Frequently Asked Questions
What types of vehicles can your KV equipment produce?
It covers the full range of fuel vehicles and new energy vehicles, including SUVs, sedans, commercial vehicles, passenger vehicles, trucks (heavy-duty and light-duty trucks), and pickup trucks.
Does your company have any successful overseas cases?
We have many successful cases. In recent years, our business has expanded to countries and regions in Asia, Europe, Africa, and the Americas such as Vietnam, Thailand, Indonesia, the Philippines, Myanmar, Russia, the UK, and Mexico. Examples include the Foton-CP Group project in Thailand, the GAZ plant project in Russia, the BAIC South Africa project, and the LDR pickup truck project in Mexico. For more details, please visit our official website or check our official social media accounts.
How is intellectual property protected? Will you keep the production process drawings we provide confidential?
Please rest assured that we attach great importance to the protection of our customers' intellectual property rights. For any production process drawings or technical materials you provide, we will sign a Non-Disclosure Agreement (NDA) to clarify the confidentiality obligation from a legal level. The company has also established a strict internal information management system to ensure that your core technical materials are only known to relevant project personnel and will never be disclosed or used for other customers. We have served many well-known domestic and foreign enterprises and accumulated rich experience in confidential cooperation, which you can trust.
How is your after-sales service, and what is the warranty period?
Our equipment is non-standard and customized, so the price is determined based on specific technical requirements, configuration plans, and the degree of automation, and a unified price cannot be directly quoted. We always adhere to providing high-cost-effective solutions—on the premise of ensuring product quality and performance, we control the investment cost for customers through optimized design. We welcome you to provide your detailed requirements, and we will formulate a dedicated plan and detailed quotation for you.
What is the price of your company's equipment?
Our equipment is non-standard and customized, so the price is determined based on specific technical requirements, configuration plans, and the degree of automation, and a unified price cannot be directly quoted. We always adhere to providing high-cost-effective solutions—on the premise of ensuring product quality and performance, we control the investment cost for customers through optimized design. We welcome you to provide your detailed requirements, and we will formulate a dedicated plan and detailed quotation for you.
Can your company's assembly line meet our production takt requirements?
Absolutely. We have rich industry experience and can design a reasonable takt based on your annual production target and production takt requirements. Through reasonable process layout, mature craftsmanship, efficient conveying systems, and stable process equipment, we can meet your required takt. At the same time, we will reserve a certain elastic space to cope with future production capacity expansion needs.
Is the quotation based on EXW, FOB, or CIF?
FOB is usually adopted.
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